Customer Charter

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"We develop our services To attain your satisfaction"


Sultan Abdullah bin Hedah al-Suwaidi
Chairman of the Sharjah Economic Development Department (SEDD)

Sharjah Economic Development Department is knee
to achieve excellence in developing and improving
its services with high quality standards to gain
customer satisfaction

Our Commitment to You

We will receive you with diligence and treat you with respect, attention, and fairness. We will provide you with the suitable atmosphere and facilities to deliver excellent customer service. We will provide you with a timely multi-channel service at your convenience, whenever possible. We provide you with accurate information and competent service procedures. We will maintain the confidentiality of your data and privacy of your transactions and inquiries. We will always improve our procedures and coordinate with our partners to provide you with services that commensurate with your needs. We welcome your feedback and suggestion to serve you better

Your Commitment to Us

Appreciating the efforts of our staff members in serving you. Understanding our rules and procedures. Providing us with all required documents and proofs at the time of submitting your applications. Informing us immediately of any changes to information provided. Being cooperative and accurate in answering any inquiries made by our staff. Sharing your suggestion and complaints with us to develop our services.